“In emphatic listening, you listen with your eyes and your heart. You listen for feeling, for meaning. You use your right brain as well as your left. You sense, you intuit, you feel. Empathic listening is powerful because it gives you accurate data to work with”.— Steven Covey The 7 Habits of Highly Effective People

I found this lovely newsletter which briefly describes empathetic listening and an amusing job description about mothers.